Role Description

The Area Manager at Jubilee Diamond is a pivotal leadership role responsible for overseeing multiple luxury jewelry and diamond retail stores across Thailand. Reporting to the CEO, this position entails driving sales growth, operational excellence, and customer satisfaction. Key responsibilities include developing and executing sales strategies, leading and coaching store managers and sales teams, ensuring operational efficiency and compliance, optimizing the customer experience, managing financial performance, and identifying opportunities for market expansion. The ideal candidate will possess strong leadership skills, extensive experience in luxury retail sales, in-depth industry knowledge, analytical acumen, and excellent communication abilities.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
• Proven track record of success in luxury retail sales, with a minimum of 5 years of experience in a managerial role overseeing multiple locations.
• Data driven and has keen sense to create plan and execution based on data.
• Strong leadership skills with the ability to inspire and motivate teams to achieve targets and deliver exceptional customer experiences.
• Excellent analytical and problem-solving abilities, with the capacity to interpret sales data and translate insights into actionable strategies.
• Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships with internal and external stakeholders.
• Results-oriented mindset with a focus on driving sales performance, profitability, and operational efficiency.
• Flexibility to travel within the assigned region as needed.
  Proficient in Thai with good command in English is a plus

Role Description

The Channel Manager will oversee sales and operations for Jubilee Diamond branches within specific shopping malls. This role is pivotal in developing and maintaining strategic relationships with partners and external entities, such as shopping malls, and in coordinating promotional activities with partners' marketing teams. Key responsibilities include relationship development, aligning strategies, driving sales growth, and managing lease agreements. The Channel Sales Manager also plays a crucial role in opening new branches and establishing sales channels. Ideal candidates will have a blend of sales management, partnership development, negotiation, promotional strategy, and analytical skills, coupled with a results-driven mindset and a passion for the retail (luxury) sector.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field; an MBA is preferred.
• Proven experience in sales management, strategic partnerships, or business development, particularly in the luxury jewelry or diamond industry.
• Excellent negotiation skills with a strong track record of maintaining good relationships with partners and managing lease agreements.
• Exceptional communication and interpersonal skills, with the ability to build and sustain relationships across all levels.
• Strong analytical mindset, proficient in data analysis, and capable of making informed decisions to drive business.
• Strategic thinker with the ability to anticipate market trends and identify opportunities for business growth.
• Focused on achieving sales targets and maximizing ROI.
• Willingness to travel as required and work in a dynamic, fast-paced environment.

Role Description: 

This is a full-time, on-site role as a Customer Relationship Management Manager at Jubilee Enterprise Public Company Limited in Bangkok. The Customer Relationship Management Manager will be responsible for managing customer relationships, manage loyalty program, developing and implementing strategies to enhance customer satisfaction and retention, analyzing customer data, overseeing sales activities, and coordinating with various departments to ensure a seamless customer experience.

Key Responsibilities:

• Utilize data-driven insights to develop and implement sales strategies aimed at increasing revenue and maximizing customer lifetime value.
• Lead the evaluation and optimization of our existing loyalty program, or develop and implement a new loyalty program if necessary.
• Manage the end-to-end CRM process, from customer acquisition to retention and loyalty-building initiatives.
• Collaborate with cross-functional teams, including Marketing, Sales, and IT, to ensure alignment and effectiveness of CRM strategies.
• Analyze customer data and behavior to identify opportunities for personalized marketing campaigns and targeted communications.
• Oversee the design, execution, and analysis of marketing campaigns aimed at engaging high-value customers and driving sales.
• Monitor key performance indicators (KPIs) related to customer engagement, satisfaction, and retention, and provide regular reports to senior management.
• Stay abreast of industry trends, best practices, and emerging technologies in CRM and loyalty program management.

Requirements:

• Bachelor's degree in Marketing, Business Administration, or related field; Master's degree preferred.
• Years of experience in customer relationship management, with a proven track record of success in developing and implementing data-driven strategies.
• Experience in running or evaluating loyalty programs is highly desirable.
• Proficiency in CRM software and analytics tools, with the ability to extract and interpret data to inform decision-making.
• Strong analytical skills and attention to detail, with the ability to translate data into actionable insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and influence stakeholders at all levels.
• Proven leadership abilities, with experience leading cross-functional teams and driving results in a fast-paced environment.
• Strategic mindset, with the ability to think creatively and develop innovative solutions to complex challenges.
• Passion for customer satisfaction and dedication to delivering exceptional customer experiences.

Role Descriptions

The Data Analyst will play a crucial role in transforming data into actionable insights that drive strategic decision-making within the organization. You will be responsible for creating compelling data visualizations and dashboards that inform business strategies across various departments. Your expertise in logical thinking and data design, combined with proficiency in platforms like Tableau, Power BI, Google Data Studio, and Looker, will be essential in delivering impactful data solutions.

Key Responsibilities:

Data Analysis & Reporting:

• Conduct thorough data analysis to support business operations and strategic planning.
• Develop, maintain, and automate reports and dashboards to monitor key business metrics.

Dashboard & Visualization Design:

• Create visually engaging and intuitive dashboards using Tableau, Power BI, Google Data Studio, and Looker.
• Design and implement custom data visualizations that align with business goals and user requirements.

Data Management & Integrity:

• Ensure data quality and integrity by performing regular data audits and implementing best practices.
• Collaborate with IT and other departments to integrate data from various sources into a cohesive analytical framework.

Insight Generation:

• Utilize logical thinking to interpret complex data sets and identify trends, patterns, and opportunities.
• Present findings and insights to stakeholders in a clear and actionable manner.

Collaboration & Support:

• Work closely with cross-functional teams to understand their data needs and provide tailored analytical solutions.
• Support ad-hoc data requests and provide analytical expertise to inform business decisions.

Innovation & Continuous Improvement:

• Stay updated with the latest trends and technologies in data analytics and visualization.
• Continuously seek opportunities to enhance data processes, tools, and methodologies.

Qualifications:

Education:

• Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. Advanced degree preferred.

Experience:

• Minimum of 5 years of experience in a data analyst role, preferably within the retail or luxury sector.
• Proven experience with data visualization tools such as Tableau, Power BI, Google Data Studio, and Looker.

Skills:

• Strong analytical and logical thinking skills with a keen eye for detail.
• Excellent data visualization and dashboard design skills, with a creative approach to data presentation.
• Proficient in SQL and experience with data querying and manipulation.
• Familiarity with data warehousing concepts and tools
• Advanced proficiency in Excel
• Strong communication skills, with the ability to convey complex data insights to non-technical stakeholders.

Attributes:

• Self-motivated and proactive with the ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to think critically and strategically.
• A passion for the luxury retail industry and a keen interest in leveraging data to drive business success.