Product and service warranty conditions

  • After-sales service: You can bring your product with the warranty card to receive service at any Jubilee Diamond branch. You can check the list of branches at www.jubileediamond.co.th/store_locations.
  • Cleaning service: The company provides free cleaning service for the life of the product.
  • Plating service: The company provides free plating service up to 2 times within 2 years (from the date specified in the warranty).
    • Ring size adjustment service:
    • For rings with a body made of 18K gold (750/1000), you can use the size adjustment service up to 2 sizes free of charge, up to 2 times within a 2-year period.
    • For rings with a body made from Silver 925, you can bring the ring in for a size adjustment service with a service fee according to the specified conditions.
  • Change in product weight or size: In the event that you bring the product in for service, the gold weight or size of the product may change from the information specified in the warranty card.
  • Use of warranty card for service: Please bring the product warranty card every time you bring the product for service. If you do not have the warranty card, the company reserves the right to charge a service fee according to the specified conditions.
  • Re-issuance of warranty certificate: The company reserves the right to re-issuance of warranty certificate in all cases.
  • Product exchange or return: The company reserves the right to accept product exchange or return in all cases.

note

In case of other damages caused by wear and use
The customer is required to pay additional costs for the repair or service, such as the cost of diamonds.
Or the gold value for the body, etc.

If you have any additional questions or concerns about the service
You can contact Jubilee Customer Center at 02-625-1111.