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FAQs

Collect frequently asked questions and clear up any doubts here.
If you do not find the question you are looking for,
You can contact our team through various channels on this website.
How can we help?

FAQ

Ordering

If I want to notify about payment (payment via bank transfer), what are the steps?

When you have ordered the product and paid, click on the “Upload proof of payment” menu.

What are the terms of the installment payment? What cards can be used for installment payments?

In accordance with Bank Promotions

Once I have ordered the product and selected the branch of the service point, can I change the branch?

You can contact our staff for inquiries at LINE: @jubileediamond.

If you want to know how to measure size

You can watch the measurement steps at https://www.youtube.com/watch?v=p5682KenHR4

What should I do if I forget my username or password?

If you forget your username, contact the staff via LINE: @jubileediamond

If you forget your password, press Forgot password.

Contact us for help finding products.

You can contact the staff at the CLICK TO CHAT button at the bottom right corner of the screen or inquire at LINE: @jubileediamond.

Branches open for service

Customers can check the branches that are open at

Why choose Jubilee for diamonds?

The process of sourcing the finest raw materials to create the best products by strictly selecting diamonds according to the 4Cs standards, importing every diamond from the world's best cutting sources, Antwerp, Belgium, the diamond trading center recognized as The Diamond Capital of the World. Every diamond is meticulously cut by advanced craftsmen, resulting in outstanding beauty along with a world-class quality certificate, perfect with all the qualities of excellence. Click to see information.

Shipping, Returns & Exchanges

How can I check the status of my order after ordering?

Please log in to the system, then select Order History and select the order you want to check the status of.

How long does it take to deliver the product?

Shipping usually takes about 7-10 business days.
You can check the delivery time of the product you are interested in on the product page under the heading “Shipping Method”. For special size rings or custom orders
Laser will increase the delivery distance. Please ask the staff at the chat box.

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